Contact
Tell us what you need.
Send a message to our U.S.-based owner-care team. We aim to respond within 1–2 business days.
How to reach us
One team.
One place to start.
Questions about buying, ownership, and warranty all reach the same U.S.-based team. Send the details once, and we’ll route your message to the right person.
Message
Contact form
Include your pool details, robot serial number, or order number so we can give you a complete answer. We aim to respond within 1–2 business days.
Send a message →Support hub
Guides & FAQ
Find setup, troubleshooting, app pairing, filter care, and other owner guidance.
Browse support →Manuals
Owner PDFs
Separate owner PDFs for Clear UV and Clear S, each covering setup, care, specs, and troubleshooting.
Open manuals →Send a message
Tell us what you need.
Ask about model selection, pool fit, an order, warranty, or owner support. We aim to respond within 1–2 business days.
Quick answers
You may not need to wait.
Which Clear robot is right for my pool?
Both robots have identical cleaning hardware — two pump motors delivering 8,500+ gph, two drive motors, the same front and rear scrubbing brushes, wall-climbing path logic, and Clear app. Both handle in-ground residential pools up to 50 ft long.
Clear UV adds a UV-C light built into the body. The light is controlled from the Clear app. Clear S leaves it out, which saves $250.
Pick Clear UV if you want the built-in UV-C light. Pick Clear S if you want the same cleaning hardware without it. Not sure? Send us your pool details and we’ll recommend the right fit.
How fast do you respond?
Phone calls reach our team during business hours; if we miss you, leave a message and we’ll follow up. For form messages and emails, we aim to respond within 1–2 business days.
Where do you ship?
The continental U.S., with free standard shipping. Reach out for Alaska, Hawaii, and international quotes.
Do you offer warranty and returns?
Yes — a 3-year limited manufacturer’s warranty and a 30-day return window on direct orders. Open a return or warranty claim through this form or by calling our team.