Contact
Tell us what you need.
Send a message and a human on our U.S. owner-care team replies within one business day — usually faster. The contact form is the quickest way to get a thorough answer the first time.
Reach us
A small U.S. team.
One inbox.
Pre-sales, owner support, and warranty all land in the same inbox — read by the team that builds and ships your robot. No outsourced tier-one, no script-reading. The person who answers can actually answer.
Message
Contact form
The fastest way to get a thorough answer. Add your pool details, robot serial, or order number and a human replies within one business day.
Send a message →Support hub
Guides & FAQ
Setup, troubleshooting, app pairing, filter care — most questions are answered here in a minute or two.
Browse support →Manuals
Owner PDFs
Clear UV and Clear S — setup, care, specs, and troubleshooting in one downloadable PDF.
Open manuals →Send a message
Tell us what you need.
Sales questions, sizing for your pool, order updates, warranty — a human reads every note and replies within one business day. Usually faster.
Before you write
A few common questions, answered.
Which Clear robot is right for my pool?
Both robots have identical cleaning hardware — same 8,500+ gph quad-motor flow, same active scrubbing brushes, same wall-climbing path logic, same Clear app. Both handle in-ground residential pools up to 50 ft long.
The only difference: Clear UV adds a patented UV-C lamp built into the body. The lamp disinfects water on contact as the pump cycles it through. Clear S leaves the lamp out, which saves $250.
Pick Clear UV if you want UV-C sanitation done by the robot. Pick Clear S if you already run UV or ozone at the pump, or if chlorine/salt handles your sanitation. Not sure? Send us your pool details and we'll recommend the right fit.
How fast do you respond?
Phone calls during business hours are answered live. Form messages and emails get a reply within one business day — usually faster.
Where do you ship?
The continental U.S., with free standard shipping. Reach out for Alaska, Hawaii, and international quotes.
Do you offer warranty and returns?
Yes — a full manufacturer's warranty and a 30-day return window on direct orders. Open a return or warranty claim through this form or by calling our team.