Support
Support from people
who know Clear.
Send a message to our U.S.-based team. A person who knows your robot will read it, and we aim to respond within 1–2 business days.
Four ways to get help
Find the right answer, faster.
Start with the FAQ, troubleshooting guide, or owner manual. If you still need help, send our owner-care team a message. We aim to respond within 1–2 business days.
Message our team
Tell us about your pool, robot, or order. A person on our U.S.-based team reads every message, and we aim to respond within 1–2 business days.
Send a message →FAQ
Answers for setup, daily use, filter care, the UV-C light, the Clear app, scheduling, and common fixes.
Read the FAQ →Troubleshooting
Step-by-step fixes for startup, weak suction, poor climbing, cable tangles, app pairing, and the UV-C light.
Fix it yourself →Owner manuals
Full PDF manuals for Clear UV and Clear S: setup, safety, specs, maintenance, and troubleshooting. Download once, keep it on your phone.
Open the manuals →Need personal help?
Send the details once.
Include your pool details, robot serial number, order number, and a photo or video when relevant. That gives our team what it needs to help.
Don't own a Clear yet?
Meet the Clear lineup.
Clear UV includes a UV-C light inside the robot body, controlled from the Clear app. Free U.S. shipping, 30-day returns, and a 3-year limited warranty backed by our U.S.-based team.