Something not right?
Let's fix it fast.

Go through these in order and stop as soon as it starts:

1. Make sure the wall outlet has power (test it with a lamp or phone charger).
2. Push the power cord firmly into the outlet.
3. Check that both ends of the cable are connected tightly.
4. Put the robot fully underwater and let all the air escape.
5. Look at the tracks (the belts it drives on). Remove any debris, and if a track has slipped off, put it back on the drive wheels.

If a screen error code shows, note it and see the error code list — some faults need service.

It may just be asleep. If the control box sits unused for 3 minutes, the lights dim and only the on/off button stays lit.

• Press any button to wake it. The first press only wakes the lights — it won't start cleaning.
• When it's plugged in and awake, the Start button glows yellow (standby). That means it's ready.
• If it's still completely dark, check the outlet and reset the GFCI, and plug straight into the wall (no extension cords).

That's trapped air. The robot won't start if air is holding it up.

1. Hold it by the handle and lower it straight down into the water.
2. Tilt it side to side until the bubbles stop.
3. Let it sink to the floor, then press Start.

This is normal. The robot may pause, back up, repeat sections, or change direction. It may even climb a wall, slide back, and try again. That's how its navigation works, and most owners notice it gets more efficient after a few cycles.

Check these:

• Move the control box so the robot can reach every area.
• Unplug the control box and straighten the cable so it's fully extended.
• Clean the filter basket (a clog can cut a cycle short).
• Take toys, ladders, and hoses out of the pool.
• Very large pools: the cable reaches pools up to about 50 ft long.

This can happen on some pools. Contact us and we'll get you a drain attachment that fixes it.

1. Empty and rinse the filter basket — a full load makes it heavy and unstable.
2. Check the tracks and remove any stuck debris.
3. Restart it on the pool floor, fully underwater.

Check these in order:

1. Clean the filter basket. Weak suction is the top reason it can't hold a wall. Replace the panels if needed.
2. Clear the impellers of any debris.
3. Balance the water. Keep the temperature and pH in the right range (see the specs). Out-of-range water affects grip.
4. Brush off algae. Test and balance your pool chemistry, then brush the walls. Algae makes them slippery.

1. Unplug the control box.
2. Open the top cover.
3. Lift out the filter basket.
4. Rinse the basket and the filter panels with a garden hose until clean.
5. Put it back and close the cover.

Do this whenever the basket is full or suction drops.

Replace the UltraFilter panels every 3–6 months, depending on how dirty your pool gets. Your robot comes with a spare set, and you can get more on the store.

Press gently on the basket frame and slide the panels out in this order:

Take out: Middle → Front → Back → Left → Right.

Put in (reverse): Right → Left → Back → Front → Middle.

Handle the panels with care — they catch very fine debris.

1. Make sure the robot is underwater and running — UV is blocked above water for safety.
2. The first time you use UV, the app asks you to read and accept a one-time safety notice. Complete that.
3. Tap the UV icon in the top-right of the app and confirm the warning to turn it on.
4. If the UV control is greyed out, reconnect the app.

By itself, whenever:

• The cleaning cycle ends
• The robot stops
• It senses an unsafe condition (the app shows "UV turned off for safety")

You can also turn it off any time by tapping the UV icon. This is normal — not a fault.

• Manual UV runs the lamp once, during the current cleaning cycle. Tap "Run UV Now."
• Automatic UV runs the lamp during your scheduled daily cleanings. Turn it on once in UV settings.

When UV is on, the app shows a banner: "UV ON — KEEP POOL CLEAR."

Yes. When the lamp reaches the end of its life it can be swapped for a new one, so your Clear UV keeps working at full strength. There are no other user-serviceable parts inside — don't open the robot or control box for anything else.

It depends on the mode. Press the mode button on the control box to switch:

• Regular (Standard) 2 hours — floor, walls, and waterline.
• Ultra (Enhanced) 3 hours — floor, walls, and waterline.
• Fast (Quick) 1 hour — floor, walls, and waterline.
• Floor 2 hours — pool floor only.
• Waterline 2 hours — walls and waterline only.
• Custom — set up in the app.

The control box shows a countdown of the time left while it runs.

For the robot to work well and last, keep your water in this range:

• Water depth 2.5–16.4 ft (0.8–5 m)
• pH 7.0–7.8
• Free chlorine 4 ppm or less
• Salt 5,000 ppm or less
• Water temperature 50–95°F

Running outside these ranges can cause poor climbing or damage.