FAQ
Your questions,
answered.
Clear guidance for setup, daily use, filter care, the UV-C light, the app, and common fixes.
01 — Basics
Getting started
Everything you need for the first 15 minutes.
How do I set up my pool robot for the first time?
It’s quick:
- Place the control box at least 10 ft from the pool on dry ground.
- Fully uncoil the floating cable, connect it to the right port, and tighten the nut by hand.
- Connect the power cord to the left port and plug it into a GFCI-protected outlet.
- Test the GFCI to make sure it is working.
- Submerge the robot and let all air bubbles escape until it sinks.
- Make sure no one is in the pool, then press Start.
Most people are up and running in under 15 minutes.
Why won’t my robot start?
Start by checking these four things:
- Not fully submerged (air still inside)
- Loose cable connection
- Outlet has no power
- GFCI outlet tripped
Can I swim while the robot is running?
No — keep the pool clear while it’s operating.
02 — Daily use
Daily use
What to expect during a normal cleaning cycle.
What does the robot clean?
Both models clean:
- Pool floor
- Walls
- Waterline
They may pause, reverse, or repeat areas — that’s normal navigation behavior.
Why does my robot move randomly or repeat areas?
That’s normal. The robot may pause, reverse, repeat sections, or change direction — it’s part of the navigation system using onboard accelerometer and gyroscope sensors. Most owners notice better efficiency after a few cycles.
How often should I run it?
- Light debris: 2–3 times per week
- Heavy debris (leaves, pollen): daily
Use the weekly timer in the app to automate cleaning.
03 — Performance
Cleaning performance
If something feels off, it’s usually one of these.
Why is suction getting weaker?
Most common reason: the filter is dirty. Even if it doesn’t look full, fine debris like dust and pollen can clog it.
Why isn’t it climbing walls well?
Check these first:
- Filter basket needs cleaning
- Water balance is off
- Algae or buildup on walls
- Pump intake or impeller is blocked
Why does it miss parts of my pool?
Usually one of these:
- Cable not fully stretched out
- Control box not centered along the pool
- Obstacles in the pool
04 — Cable
Cable & handling
Simple habits that prevent most everyday issues.
How do I prevent cable tangling?
- Fully uncoil before every use
- Let it lie naturally across the water
- Avoid tight storage coils
If it is already twisted, lay it flat in the sun for about 8 hours to relax it.
Can I pull it out by the cable?
No — always use the handle. Pulling the cable can damage internal wiring.
What’s the easiest way to remove it from the pool?
Use Pick-Up Mode:
- Press the button on the control box or app
- The robot climbs to the wall
- Wait for it to hold position, then lift it out by the handle
05 — Maintenance
Filter & maintenance
A quick rinse helps maintain strong suction.
How do I clean the filter?
- Unplug the control box
- Open the top lid
- Remove the basket
- Rinse with a hose
That’s it — takes about 30 seconds.
How often should I replace filters?
Every 3–6 months, depending on pool conditions.
Can I use it right after adding pool chemicals?
Do not run the robot immediately after adding liquid flocculants or water clarifiers. They can clog or permanently damage the filters. Wait until the water is clear before resuming use.
06 — Clear UV
Clear UV model
Everything specific to the integrated UV-C feature.
What’s different about the Clear UV model?
Clear UV has a UV-C light built inside the robot body, with controls in the Clear app. Clear S has the same cleaning hardware without the UV-C light.
How do I turn the UV feature on?
In the app:
- Tap the UV icon
- Confirm the safety prompt
- It will run during the cleaning cycle
When does the UV feature turn off?
It turns off automatically when:
- The cleaning cycle ends
- The robot stops
- A safety condition is detected
Are there any safety precautions with the UV feature?
Yes — important ones:
- Only use when the robot is fully underwater
- Never look directly at the light
- Don’t handle the robot while it’s active
- Keep people out of the pool during use
How long does the UV-C light last, and can it be replaced?
The UV-C light is rated for approximately 2,000 operating hours — typically around 2–3 years, depending on use. At the end of its service life, it can be replaced with a new UV Lamp Assembly. View the replacement part or contact support for help.
07 — App
App & connectivity
The control box covers the basics. The app adds more control.
Do I need the app to use the robot?
No. You can start cleaning and switch built-in modes from the control box. The app adds:
- Weekly scheduling
- Remote steering
- Custom mode
- UV controls on Clear UV
- Live water temperature
Remote steering requires a Clear account.
Why won’t my robot connect to the app?
Try this:
- Turn on Bluetooth and Wi-Fi
- Stay close to the robot
- Restart the app
- Make sure the robot isn’t already paired to another account
08 — Fixes
Common issues
Three common places to start.
The outlet keeps tripping
Usually not the robot. Try:
- A different outlet
- Testing with another device
- Checking for moisture in outdoor outlets
The robot flips or struggles to move
Often caused by:
- Full filter basket
- Heavy debris load
Clean the basket and restart.
It gets stuck on the drain
This can happen in some pools. Two things help: a small amount of weight on top of the drain cover, or our main drain clip, which can be screwed down or installed using 3M adhesive.
See the main drain fix guide, or contact support and we can send a clip out to you.
09 — Storage
Storage & care
Simple habits that help protect the robot.
How should I store it?
- Clean and dry it first
- Loosely coil the cable
- Keep it in a shaded, dry area
Can I leave it in the pool all the time?
Yes for short periods — but for long-term care, remove and store it properly.
Worth remembering
Four habits for better cleaning.
-
01
Always fully submerge before starting.
-
02
Rinse the filter more often than you think.
-
03
Fully uncoil the cable before every use.
-
04
Pauses, reversals, and repeated areas are normal.
10 — Still need help